Privacy Policy
Effective Date: September 1, 2025
Last Updated: September 17, 2025
Who We Are
Paradigm Energy Services is an energy efficiency company based in Massachusetts. McMahon Plumbing & Heating is a division of Paradigm. This privacy policy explains how we collect and use your information when you visit our website.
Information We Collect
Information You Give Us:
- Data you submit through our contact forms, such as your name, email address, phone number, home address
- Any messages you send us through our chatbot
Information We Collect Automatically:
- Your IP address, browser type, and device information
- How you use our website (pages visited, time spent, etc.)
- Cookies and similar tracking technologies to personalize your website experience
How We Use Your Information
- To provide our services: Contact you about projects, schedule assessments, and complete energy efficiency work
- Marketing: Send you emails about services provided by Paradigm Energy Services and McMahon Plumbing & Heating (you can unsubscribe anytime using the link in our emails)
- Targeted offers: Sometimes we send location-specific offers (like deals for your city)
- Website improvement: Analyze how people use our site to make it better
- Cross-marketing: We may tell you about services from both Paradigm Energy Services and McMahon Plumbing & Heating
Who We Share Information With
Service Providers We Work With:
- Email marketing platform providers
- Web hosting and analytics services
- Online form and chatbot providers
Mass Save Program: When you schedule a Home Energy Assessment or participate in Mass Save® programs, we share your information with Mass Save® Sponsors, vendors, contractors, and your Community First Partner (if applicable) solely to support your participation in Mass Save®. Your information will not be shared with other entities or used for purposes other than providing assistance with Mass Save®-related services.
Other Sharing:
- Payment processors (for accounting purposes only)
- We never sell your information to anyone
- We may share information if required by law
Your Rights
- Unsubscribe: Click the unsubscribe link in any marketing email
- Contact us: Ask questions about your information or request changes
- Massachusetts residents: You have additional rights under state privacy laws
Data Security and Retention
We take reasonable steps to protect your information from unauthorized access or disclosure. We keep your information as long as needed for our business purposes and don’t have automatic deletion processes.
Cookies and Tracking
Our website uses cookies and tracking technology to:
- Remember your preferences
- Analyze website traffic through Google Analytics
- Personalize your experience
- Support our chatbot functionality
Mass Save Terms
For Mass Save® program participants, additional terms apply. You can find them at: paradigm-esco.com/mass-save-terms
Changes to This Policy
We may update this privacy policy from time to time. We’ll post any changes on this page with a new “Last Updated” date.
Contact Us
If you have questions about this privacy policy or how we handle your information:
Paradigm Energy Services
2 Richdale Ave.
Somerville, MA 02145
617-679-9833
marketing@paradigm-esco.com